Your xbage Privacy Our Highest Priority

Welcome to xbage.im. This Privacy Policy describes our practices and commitments regarding the collection, processing, storage, and protection of personal data belonging to users of the xbage platform. By opening an account, using our services, or browsing our website, you agree to this Privacy Policy.

We believe your privacy is a fundamental right. That's why xbage was built from the ground up with data protection as a top priority. We only collect information that is genuinely necessary to provide our services — nothing more.

This Privacy Policy applies to all xbage users, registered members, and website visitors. It is available in both English and Bengali; however, in the event of any conflict, the English version shall prevail.

Xbage collects two types of information — what you provide directly and what is automatically gathered while you use the platform. A detailed breakdown is provided below:

What You Provide Directly:

What Is Collected Automatically:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Which pages you visited and how long you spent on them.
• Betting history and transaction records.
• Login time and location data (subject to permission).
• Cookie and session data (see Section 05 for details).

Xbage uses the information it collects solely for specific, legitimate purposes. We never sell your data or share it with advertisers.

The main reasons we use your data are:

• Account Management: Registration, login, password reset, and profile updates.
• Financial Transactions: Processing deposits, handling withdrawals, and maintaining transaction records.
• KYC & Identity Verification: Maintaining platform security by verifying age and identity.
• Customer Support: Using relevant information to resolve your issues quickly.
• Fraud Prevention: Transaction monitoring to detect suspicious activity.
• Legal Obligations: Compliance with regulatory guidelines and court orders.
• Service Improvement: Anonymous statistics used to improve platform performance and the user experience.
• Promotional Communications: Sending bonus and offer notifications with your consent.

Xbage protects your information using internationally recognized security technology. Our servers are encrypted and undergo regular security audits.

Our security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Option to use OTP or an authenticator app at login.
• Firewall & Intrusion Detection: 24/7 monitoring to prevent unauthorized access.
• Data Backup: Regular backups are stored securely at offsite locations.
• Access Controls: Only authorized personnel can access specific data.

Data Retention Period: Your data is retained for as long as your account remains active. After account closure, certain records may be kept for up to 5 years as required by law. After that period, all data is securely deleted.

Xbage uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and platform security. These cannot be disabled.
• Performance Cookies: Collects anonymous statistics to understand which pages are visited most.
• Functionality Cookies: Remembers your language preference and layout settings.
• Preference Cookies: Helps show you relevant offers based on your betting preferences.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent xbage from functioning properly.

Xbage does not sell your personal information. However, limited data may be shared with trusted third parties to deliver our services. In every case, we ensure those parties uphold the same standard of privacy practices that we do.

Who We May Share Your Data With:

• Payment Processors: bKash, Nagad, and banking partners — solely for processing transactions.
• KYC Service Providers: Licensed companies for identity verification.
• Law Enforcement: When required by court order or legal obligation.
• Regulatory Authority: Mandatory reporting to licensing authorities.
• Anti-Money Laundering (AML) Team: To investigate suspicious financial transactions.

Every registered xbage user has the following rights regarding their personal information. To exercise these rights, support@xbage.imto get in touch.

Xbage will respond within 30 days of receiving your request. For complex cases, this may extend up to 90 days, and you will be informed in advance.

Xbage strictly does not collect data from anyone under the age of 18. Our platform is designed exclusively for adults.

Date of birth is verified at registration and reconfirmed during the KYC process. If any minor's data is collected by mistake, the associated account will be immediately closed and all data permanently deleted upon discovery.

If parents or guardians suspect their child is using xbage, please support@xbage.imto let us know.

Xbage reserves the right to update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified by email.

• For minor changes, only the page will be updated.
• For significant changes, we will notify you at least 7 days in advance.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out to us:

• Email: support@xbage.im
• Response Time: Within 24–48 hours.
• Data Protection Officer: privacy@xbage.im

We always respect your right to privacy and take every concern seriously. Your satisfaction is our highest priority.